FAQs
Frequently Asked Questions
Find answers to common questions below. If you need further assistance, please contact us.
Orders & Shipping
How can I track my order?
Once your order is dispatched, you will receive an SMS/Email with a tracking number and a link to view your package's journey.
How long does delivery take?
We process and ship orders within 3 to 5 business days (excluding Fridays and public holidays). Delivery time may vary slightly depending on your governorate.
Can I change or cancel my order?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact us immediately via WhatsApp or Email. We will do our best to assist before the order leaves our warehouse.
Returns & Exchanges
What is your return & exchange policy?
You can request a return or exchange within 48 hours of delivery. To ensure eligibility, items must be in perfect condition. For full details, please visit our Return & Exchange Policy.
What are the conditions for a return?
Items must be unworn, unwashed, with all original tags attached and in original packaging. We reserve the right to reject returns that show signs of wear or scent.
What if I received a damaged item?
We sincerely apologize. Please contact us immediately with a photo of the issue. In case of manufacturing defects, we will arrange a free replacement.
Products & Sizing
How do I find my size?
Please check our detailed Size Guide page. We recommend measuring a blazer you already own for the best comparison.
What materials do you use?
At ZAYTA, we use premium fabrics like Gabardine, Crepe, and Tweed. Each product page lists the specific material composition to help you make the right choice.
Payments
What payment methods do you accept?
We accept Cash on Delivery (COD) for all orders within Egypt, as well as major credit/debit cards (Visa, MasterCard) through our secure checkout.
